Privacy Policy

This website is owned by North Somerset Council. We regard your privacy as important and any personal information you give to us will be used in accordance with the General Data Protection Regulations (GDPR).

We do not store personal information about individuals who visit this site except where they provide contact information or use one of our online services.

Any information you provide will only be used for the reasons specified below, in accordance with Article 6(1)(a) of the UK GDPR and it will not be shared with any third party without your consent, unless required by law.

Reasons for data usage

Data will be used by North Somerset Council’s lifestyle services to contact you about additional support you are eligible for and related to the lifestyle changes which you have indicated you want to change, based on your answers given in the self-assessment questionnaire. Anonymised data will also be used for analysis such as measuring how many users are accessing the website, are completing the survey along with collation of users’ responses on the self-assessment questionnaire.

Where you have used one of our services, we will keep your contact details and details of the services we have provided to help us provide future services for you. Your data will be kept for up to 2 years after which it will be deleted.

Your contact details are kept securely and are only accessed by authorised officers within North Somerset Council’s lifestyle services as part of the provision of services. If you do not wish us to keep this contact information, please tell us by emailing

Management information

North Somerset Council collects statistical data about usage of our websites. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.


Better Health North Somerset contains links to other websites. North Somerset Council is not responsible for the privacy practices of other sites or organisations, and recommends you consult the privacy information on those sites.

Changes to this policy

This policy will be reviewed and updated versions will be posted on the website.

Further information

If you would like more information, please contact:

Town Hall,
Walliscote Grove Road,
BS23 1UJ

You can have access to information that we hold about you by making a subject access request.

If you have any questions or concerns about the way we process your personal data, contact our Data Protection Officer at

Independent advice

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both GDPR and Freedom of Information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive when you visit a website. Once you agree, the cookie is added and it helps websites and web applications to respond to you as an individual.

The website or application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences (such as your language, the products you’ve added to your shopping cart, etc.).

Most web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer.

Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site may not work.

Cookie Name Purpose and details
Saved Items bh-likes-count


These cookies are essential for the ‘Saved Items’ functionality. These do not store any personal information.
Google Analytics _ga
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the overview of privacy at Google
Cookie Bar cookieBar This cookie tracks whether the Cookie Notice has been shown and dismissed. It does not store any personal information.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.